Course Description – Amadeus - Basic Airline Reservation & Ticketing Course

Airline Reservation & Ticketing Course

This comprehensive course is designed to provide practical, end-to-end knowledge of the airline reservation and ticketing process. Throughout the course, learners will develop a strong understanding of travel terminology, reservation procedures, PNR creation, fare pricing, ticketing, and essential airline reservation system functions.

Course Curriculum

• Travel Terminology – Learn essential terms and concepts used in the airline and travel industry.
• Encode & Decode – Understand and practice airline, airport, city, country, and other industry-related codes.
• Calculator, Currency & Time Converter – Learn how to use essential tools for calculations, currency conversion, and time-zone conversion.
• Basic PNR Creation – Understand the fundamentals of PNR creation and all mandatory elements required to create a PNR.
• Different Types of PNR Creation – Practical training on:
  • Single passenger PNR
  • Connecting flight PNR
  • Return flight in the same PNR
  • Cabin-wise availability
  • Multiple passengers with different surnames
  • Multiple passengers with the same surname
  • Different Passenger Type Codes (PTC)
• Fare Display & Fare Pricing – Learn different methods of fare display and pricing.
• Understanding Fare Elements – Understand the various components and details included in airline fares.
• SSR & Passenger Information – Learn how to add and manage:
  • CTCM – Passenger mobile/contact information
  • CTCE – Passenger email information
  • SR DOCS – Passenger travel document details
  • OSI – Other Service Information
  • Meal requests and other applicable SSRs
• Split PNR, ARNK & Minimum Connecting Time – Understand PNR splitting, ARNK segments, and minimum connecting time requirements.
• Extended Security Release – Learn the purpose and practical application of Extended Security Release.
• Void & Void Window – Understand ticket voiding procedures and applicable void windows.
• Purged PNR – Learn what a purged PNR is and the procedures used to retrieve/open a purged PNR.
• Retention Line – Understand retention lines and their practical uses in PNR management.
• Practical Airline Reservation & Ticketing – Hands-on training covering real-world reservation and ticketing procedures.
• Course Completion Certificate – Participants who successfully complete the course and pass the final assessment with a minimum score of 75% will be awarded an official Course Completion Certificate.

Course Outcome

By the end of the course, learners will have practical knowledge of the complete airline reservation and ticketing workflow, enabling them to confidently handle PNR creation, passenger details, availability, fare pricing, ticketing, PNR servicing, and other essential reservation procedures.